1 link tagged with all of: klarna + trust + ai + customer-service + human-agents
Links
Klarna has shifted its focus from AI-driven customer service solutions back to human agents as part of a strategy to enhance customer experience. The decision comes amidst growing concerns about the effectiveness of AI in handling complex consumer issues and aims to restore trust in the company's support system.
klarna ✓
customer-service ✓
ai ✓
human-agents ✓
trust ✓