Google has launched new tools that allow users to buy products directly through an AI chatbot. The Universal Commerce Protocol enables shopping within conversations, while the Business Agent acts as a virtual sales associate. New ad formats will also offer discounts during AI interactions.

This article explores how consumers are using AI tools like ChatGPT to streamline holiday shopping, resulting in faster purchases and increased engagement. Retailers are adapting by launching their own AI assistants and shifting marketing strategies to align with AI-driven consumer behavior.

Google introduced the Universal Commerce Protocol (UCP) at the NRF conference, allowing AI agents to streamline the shopping process across various platforms. This protocol, developed with major retailers, enables direct product purchases and integrates payment options like Google Pay and PayPal. Brands can also provide discounts in real-time based on user queries.

Google is introducing an agentic shopping experience within search results that allows users to set a desired price for products and have an AI agent make purchases on their behalf. The new AI Mode facilitates virtual try-ons, automatic checkouts, and price tracking, with plans for rollout in the US in the coming months. Users can easily manage their shopping preferences and complete transactions securely using Google Pay.

The article discusses the emerging trend of integrating AI tools like ChatGPT into the online shopping experience, highlighting how these technologies can enhance customer interactions, streamline processes, and provide personalized recommendations. As retailers begin to adopt these innovations, the potential for improved customer engagement and sales increases significantly.