The article discusses the importance of designing user experiences for agentic AI systems that prioritize user autonomy and control. It outlines UX principles that help ensure these systems empower users rather than manipulate or restrict their choices, fostering a more engaging and responsible interaction. The focus is on creating interfaces that support user agency and trust in AI technologies.
The rise of agentic AI is fundamentally altering software design, moving from traditional products to systems that allow for autonomous decision-making. This shift presents challenges in governance, user trust, and the integration of AI into existing workflows, necessitating new approaches to application development and user experience. As AI agents become collaborative partners, the focus must shift to designing systems that facilitate effective human-agent interaction.